Featured Partner Results

United Hospital District

09/01/2010
Blue Earth, MN
Number of Beds: 25
United Hospital District (UHD) has a legacy of being recognized as being an organization completely dedicated to ensuring the patients of our area have the highest quality medical services right at home. UHD is an independent rural health system with a 25-bed critical access hospital, three clinics, home health, hospice, an inpatient adolescent chemical dependency treatment center and ambulance service.

Henry County Hospital

08/01/2010
Napoleon, OH
Number of Beds: 25
Number of Employees: 244
Henry County Hospital has a long history of delivering quality care and service to the residents of Henry County. The hospital began in 1919 staffed by one physician and one nurse, many expansions, and one relocation later the hospital continues to serve the residents of Henry County. Henry County Hospital is now a 25 bed critical access hospital which employs 244 staff members, 72 active volunteers, 374 auxiliary members with 12 active medical staff members, and 64 courtesy and consulting medical staff members.

Methodist Healthcare

07/01/2010
San Antonio, TX
Number of Employees: 7500
Methodist Healthcare is the largest health care system in South Texas, providing quality health care to residents of San Antonio and cities in the 26 surrounding counties. The System is comprised of 24 facilities, eight of which are acute care hospitals: Methodist Ambulatory Surgery Hospital, Methodist Children’s Hospital*, Methodist Heart Hospital*, Methodist Hospital, Methodist Specialty and Transplant Hospital*, Methodist Stone Oak Hospital, Metropolitan Methodist Hospital* and Northeast Methodist Hospital*.

Hawai‘i Pacific Health

06/01/2010
Honolulu, HI
Number of Employees: 5500
Hawai‘i Pacific Health is a nonprofit health care system that serves the state as Hawaii's largest health care provider. Formed in 2001 with the merger of three longtime leaders in health care, we have a combined history of 250 years of service to the people of Hawai‘i and the Pacific Region.

Roper St. Francis Healthcare

05/01/2010
Charleston, SC
Number of Beds: 657
Number of Employees: 4800
Known for giving exceptional care with a personal touch, Roper St. Francis Healthcare is the only private, not-for-profit health care system in South Carolina's coastal Lowcountry region. The 657-bed system comprises 90 facilities and services in seven counties. Anchor hospitals are Roper Hospital and Bon Secours St. Francis Hospital, and a new 85 Bed Mt. Pleasant Hospital scheduled open in November of 2010. With more than 4,800 employees, Roper St. Francis is Charleston's largest nongovernmental, private employer.

St. David's North Austin Medical Center

04/01/2010
Austin, TX
Number of Beds: 332
Number of Employees: 1200
St. David's North Austin Medical Center, a 332-bed tertiary medical center, offers state-of-the art technologies and innovative care performed by over 1100 highly trained physicians and approximately 1200 skilled staff, all in a comfortable and accessible location. St. David's North Austin Medical Center is a member of St. David's HealthCare.

Methodist Medical Center of Oak Ridge

03/01/2010
Oak Ridge, TN
Number of Beds: 301
Methodist Medical Center of Oak Ridge is one of the first hospitals in East Tennessee to offer cutting-edge treatments and technologies that benefit people with life-threatening aneurysms; severely damaged knee, hip and shoulder joints; sudden heart failure; and non-healing wounds.

Neosho Memorial Regional Medical Center

02/01/2010
Chanute, KS
Number of Employees: 366
Based on revenue, Neosho Memorial Regional Medical Center is the largest critical access hospital in the state of Kansas. Located in the southeast portion of the state, NMRMC provides care to 45,000 residents in a 60-mile area. The medical center is a clinical training site for six allied health schools including a physician's family medicine program. With 366 employees, Neosho Memorial is one of the largest employers in the region. Over 75 employees participate on service teams and 88% of staff attend Town Hall meetings.

Baptist Easley

01/01/2010
Easley, South Carolina
Number of Beds: 109
Baptist Easley is a 109-bed general acute care facility located in the foothills of the Blue Ridge Mountains in the Upstate region of South Carolina. Founded in 1958, this community-based hospital is a uniquely structured independent 501C-3 entity jointly owned by the State's two largest healthcare systems; Palmetto Health and Greenville Hospital System.

South Miami Hospital

12/01/2009
Miami, FL
When a group of doctors founded South Miami Hospital in 1960, their guiding principle was the need for a community hospital to serve the residents of rural South Miami. That strong tie to the surrounding community has remained in tact for nearly 50 years, and the hospital continues to adapt its guiding principles to best serve the community.

Community Healthcare System

11/01/2009
Munster, IN
Community Healthcare System embarked on a journey of Operational Excellence in January, 2007 with the support of the Studer Group®. The journey to hardwire excellence was undertaken by three not-for-profit, acute care hospitals – Community Hospital in Munster; St. Catherine Hospital in East Chicago and St. Mary Medical Center in Hobart. The three hospitals, which were brought together under a single ownership in 2001, were looking to establish a common culture upon which to achieve further integration, operational improvements and greater patient satisfaction.

Magruder Hospital

10/01/2009
Port Clinton, OH
Number of Employees: 390
Magruder Hospital and Clinics is a not-for-profit, critical access hospital located along the shores of Lake Erie in Port Clinton, Ohio. The hospital opened its doors in August 1940 as the first and only hospital in the county. Today, the hospital includes inpatient and outpatient facilities and physician offices with a staff of 390 team members including 27 Active Medical Staff physicians and nearly 100 Courtesy Staff.

CHRISTUS Hospital – St. Elizabeth and St. Mary

09/01/2009
Beaumont and Port Arthur, Texas
Number of Beds: 661
CHRISTUS Hospital – St. Elizabeth and St. Mary, a 661-bed Catholic, not-for-profit health care facility, with campuses in Beaumont and Port Arthur, Texas, is recognized both locally and nationally as the health care leader in Southeast Texas. Our hospital campuses include outpatient medical facilities, a wellness center, specialty health centers, a medical spa, women's diagnostic center, and medical office buildings. CHRISTUS Hospital is one of the largest facilities in the CHRISTUS Health system, which ranks as one of the top 10 health systems in the country.

Advocate Hope Children's Hospital

08/01/2009
Oak Lawn, IL
Number of Beds: 69
Opened in 1996 with the vision of providing state-of-the-art care to children and their families throughout Chicago and the Midwest, Advocate Hope Children's Hospital was the first pediatric hospital to be built in the Chicago area in more than 30 years. The four-story facility, located on the campus of Advocate Christ Medical Center in Oak Lawn, Illinois, is the largest children's hospital serving Chicago's south and southwest suburbs. It includes 69 pediatric beds and a 44-bed neonatal intensive care unit (NICU); 37 of those NICU beds are designated as Level IIIc – the highest care designation awarded by the state of Illinois.

Eastern Maine Medical Center

07/01/2009
Bangor, ME
Number of Beds: 411
Eastern Maine Medical Center is a 411-bed specialty referral medical center—the only such center serving the northern two thirds of the state of Maine. Its unique status as both primary and referral hospital positions it to offer services one wouldn't expect in a relatively small community.

Parkview Health

06/01/2009
Fort Wayne, IN
Parkview Health, an eight-hospital healthcare system in northeastern Indiana, is Studer Group's June 2009 Fire Starter of the Month and the Professional Research Consultants (PRC) President's Award recipient for 2009.

Mariners Hospital

05/01/2009
Tavernier, Florida
Number of Beds: 42
Number of Employees: 276
A rural, community hospital, Mariners Hospital is part of Baptist Health South Florida, the largest not-for-profit healthcare organization in South Florida. Mariners offers 24-hour emergency care, a medical-surgical unit, an intensive care unit, both inpatient and outpatient surgery, diagnostic testing, as well as a host of other services including the only hospital-based hyperbaric chamber and the only Diabetes Care Center in the Florida Keys. Recently, Mariners received the 2009 VHA Leadership Award for Clinical Excellence and the 2009 National Patient Safety Foundation’s Stand Up for Patient Safety Management Award.

Newton-Wellesley Hospital

04/01/2009
Newton, MA
A comprehensive medical center located in Newton, Massachusetts just west of Boston, Newton-Wellesley Hospital provides the services and expertise of a major medical facility with the convenience and personal attention of a community hospital. The Hospital is committed to delivering high-quality, safe and efficient medical care to each and every patient.

WellStar Douglas Hospital Ambulatory Surgery Unit

03/01/2009
Douglasville, GA
Number of Beds: 98
With 98 beds, state-of-the-art medical services and facilities and a medical staff of more than 350 physicians specializing in a wide variety of fields, the capabilities of our community-based hospital are exceptional. Serving a county population of more than 120,000 people, WellStar Douglas Hospital continues to rise to the healthcare demands and needs of the community.

St. David's Round Rock Medical Center

02/01/2009
Round Rock, TX
Number of Beds: 182
St. David's Round Rock Medical Center, located just north of Austin in Round Rock, Texas, provides comprehensive health services to residents of Williamson and surrounding counties. Services include inpatient capacity of 182 beds with private rooms, a nationally recognized Heart and Vascular Center, The Women's Center and a comprehensive Emergency Room. St. David's Round Rock Medical Center is a Certified Chest Pain Center accredited by theSociety for Chest Pain Centers, the nation's leading organization focusing on improving care for patients with acute coronary syndromes. The medical staff at St. David's Round Rock Medical Center currently has more than 600 physicians to meet the needs of the growing Williamson County population.

Fort Sanders Sevier Medical Center

01/01/2009
Sevierville, TN
Number of Beds: 54
Number of Employees: 552
Fort Sanders Sevier Medical Center is proud to provide the right care, right here to the residents of Sevier County. A full-service, 79-bed Top 100 hospital, the current facility features state-of-the art imaging services, surgical services, family-centered maternity care at the Dolly Parton Birthing Center, 24-hour emergency care, on and off-site physical therapy clinics, a 54-bed nursing home, as well as a host of other services. The hospital, Fort Sanders Sevier Wellness Center and our outpatient physical therapy clinic employee 552, and the medical staff at FSSMC includes highly-trained physicians who specialize in over 20 areas of medicine.

Shands at the University of Florida

12/01/2008
Gainesville
Number of Beds: 660
Shands at the University of Florida is a 660-bed academic medical center providing highly specialized, quaternary medical care. Established in 1958 in Gainesville, Fla., Shands at UF is one of eight hospitals in the Shands HealthCare system. Shands HealthCare is a private not-for-profit healthcare system affiliated with UF, with facilities located throughout North Central and Northeast Florida.

Palmetto Health

11/01/2008
South Carolina
Number of Beds: 1247
Number of Employees: 9000
Palmetto Health is South Carolina's largest, most comprehensive not-for-profit health care resource. The latest technology and treatment protocols go hand-in-hand with quality patient care. Palmetto Health is composed of three outstanding hospitals—Palmetto Health Richland and Baptist in Columbia, and Palmetto Health Baptist Easley in the upstate. Palmetto Health Baptist Easley is the two-time recipient of the Firestarter award (2004 and 2007).

Beaver Dam Community Hospitals, Inc.

10/01/2008
Beaver Dam, Wisconsin
In 2007, Beaver Dam Community Hospitals (BDCH) launched an organization-wide initiative to revitalize its relationship with its patients, their families and the community it serves. It started with new hospital leadership and a strategic plan to learn more about what the community expects from its local hospital.

Homestead Hospital

09/01/2008
Homestead, Florida
Number of Beds: 142
In 2003, Homestead Hospital embarked on a "Good to Great" initiative to achieve a culture of excellence. Through a partnership with Studer Group®, the hospital's strategic objectives and operational processes were aligned to the five pillars of People, Service, Quality, Finance and Growth. We achieved, and in many areas, surpassed our goals for measures of patient satisfaction, employee engagement, physician satisfaction and clinical quality.

St. Vincent Hospital

08/01/2008
Green Bay, WI
Number of Beds: 547
Number of Employees: 2200
The mission of St. Vincent Hospital is to carry out the healing ministry of the Catholic Church with respect, care, competence, and joy. Our vision is simple and focused on quality: The Best Care. Every Patient, Every Time.

St. David's Medical Center

07/01/2008
Austin, TX
Number of Beds: 433
The mission of St. David's Medical Center is to provide exceptional care to every patient every day with a spirit warmth, friendliness, and personal pride. That mission is upheld through the achievement of three goals: providing exceptional care, eliciting customer loyalty, and achieving financial strength. The values St. David's Medical Center operates by are integrity, compassion, accountability, respect, and excellence which are abbreviated as ICARE.

WellStar Windy Hill Hospital

06/01/2008
Marietta, GA
Number of Beds: 115
WellStar Windy Hill Hospital is a 115-licensed bed specialty hospital located in Marietta, GA and is part of WellStar Health System. WellStar Windy Hill Hospital's services including outpatient surgery, diagnostic and interventional radiology, sleep center, LTAC unit, outpatient rehab and behavioral health services.

Clark Memorial Hospital

05/01/2008
Jeffersonville, Indiana
Number of Beds: 241
Clark Memorial Hospital (CMH) is a 241- bed, non-profit acute care community hospital. CMH delivers a wide array of inpatient and outpatient services to patients of all ages. The hospital provides comprehensive inpatient programs in general surgery, urology, orthopedics, general and pulmonary medicine and obstetrics. CMH also delivers a broad range of diagnostic and outpatient services, with advanced programs in oncology, cardiology, ambulatory surgery, behavioral health, women's services and emergency medicine.

Hudson Valley Hospital Center

04/01/2008
Cortlandt Manor, New York
Number of Beds: 128
Hudson Valley Hospital Center (HVHC), an atypical 128-bed community hospital located one hour north of New York City, was founded in 1889. The hospital’s mission to serve the healthcare needs of the community and to provide quality, comprehensive medical care in a compassionate, professional, respectful manner continues to guide staff today. In fulfilling this mission, the hospital strives for continuous improvement that most effectively responds to community healthcare needs.

Baptist Hospital of Miami

03/01/2008
Miami, Florida
Number of Beds: 577
Baptist Hospital has served the Greater Miami community for nearly five decades earning a well-established reputation as the area's most preferred hospital. Ranking in the top 10th percentile in the nation for quality and service, the 577-bed hospital is a major medical center, attracting patients from all over South Florida — as well as thousands of people from more than 100 countries throughout the world.

Memorial Hospital Miramar

02/01/2008
Miramar, Florida
Number of Beds: 178
Memorial Hospital Miramar, the fifth hospital of the renown, not-for-profit Memorial Healthcare System, is located in Miramar, Florida and was established on March 17, 2005. They are a 178-bed acute care facility who since opening their doors nearly three years ago, have focused all of their efforts on providing the highest quality care and fulfilling their goal of becoming one of the six safest hospitals in the nation – the other five being their sister facilities within the Memorial Healthcare System.

Joe DiMaggio Children's Hospital

01/01/2008
Hollywood, Florida
Joe DiMaggio Children's Hospital, a facility of the public, not-for-profit Memorial Healthcare System in Hollywood, Florida, is a world-class children's hospital. JDCH combines compassionate care, advanced technology and the expertise of the largest diversity of board-certified specialists in the region.

Sacred Heart Hospital on the Emerald Coast

12/01/2007
Miramar Beach, Florida
Number of Beds: 58
Sacred Heart Hospital on the Emerald Coast is a 58-bed hospital located in Miramar Beach, Florida. Since opening its doors to patient care in January 2003, the not-for-profit hospital has grown steadily and continues to fulfill its mission to improve the health of the community at large, with special attention to service of the poor.

Sutter Davis Hospital

11/01/2007
Davis, California
Number of Beds: 48
Number of Employees: 425
Sutter Davis Hospital is a not-for-profit, 48-bed acute care hospital with a strong outpatient focus. Sutter Davis is committed to providing the communities they serve with dedicated health care professionals and comprehensive programs and services that provide healing to the body and mind.

Monroe County Hospital

10/01/2007
Albia, Iowa
Number of Beds: 25
Number of Employees: 129
Monroe County Hospital is a very special place today. It's a place where people drive past other hospitals to work; the hospital that had 290 applications for 9 open positions last year and has a waiting list for jobs. Walk through the halls and you see employees high fiving one another and giving out wooden nickels in support of the behavioral standards. Departmental silos have been torn down, and employees genuinely like each other. Visitors can feel the difference when they enter. Patients get very good care. And physicians enjoy practicing medicine. A fire burns inside MCH called The MCH Difference.

Self Regional Healthcare

09/01/2007
Greenwood, South Carolina
Number of Beds: 421
Number of Employees: 2300
Self Regional Healthcare is a 421-bed facility located in Greenwood, South Carolina that serves more than 250,000 persons in a seven-county region. Starting with a handpicked medical staff in 1951 to the evolution into a regional medical center, Self Regional's focus has always been on quality healthcare.

Hackensack University Medical Center

08/01/2007
Hackensack, New Jersey
Number of Beds: 781
Number of Employees: 8711
Hackensack University Medical Center, a 781-bed teaching and research hospital affiliated with The University of Medicine and Dentistry of New Jersey–New Jersey Medical School, is the largest provider of inpatient and outpatient services in New Jersey.

Hocking Valley Community Hospital

07/01/2007
Logan, Ohio
Number of Beds: 65
Number of Employees: 322
Hocking Valley Community Hospital, a Joint Commission accredited, 25 bed Critical Access Hospital in Logan, Ohio, located about 60 miles from Columbus, Ohio. HVCH was established at its current site in March 1966 and is in the heart of southeast Ohio. The hospital offers the community a 24 hour emergency service, urgent care center, an onsite 30 bed Skilled Nursing Facility, and a 10 bed geriatric psychiatric unit.

Clark Regional Medical Center

06/01/2007
Winchester, Kentucky
Number of Beds: 112
Number of Employees: 438
In 1915, Clark Regional Medical Center, then Clark County Hospital, was granted a charter as a nonprofit organization by the Commonwealth of Kentucky, and began accepting patients on March 17, 1917. The hospital is located in Winchester, Kentucky, about 17 miles east of Lexington.<

Parkwest Medical Center Emergency Care Center

05/01/2007
Knoxville, Tennessee
Number of Beds: 40
Parkwest Medical Center is a 307 bed community hospital located in Knoxville, Tennessee. The Emergency Care Center (ECC) is a 40 bed unit consisting of a 10 bed fast track area, a 10 bed telemetry-observation area, and a 20 bed main department of which 4 beds are configured as critical care rooms. The Emergency Care Center has received PRC’s 4 star award patient satisfaction for the past three years.

Palmetto Health Baptist Easley

04/01/2007
Easley, South Carolina
Number of Beds: 109
In an unprecedented fashion Palmetto Health Baptist Easley (PHBE) is Studer Group's first two-time winner of the coveted Fire Starter of the Month Award. PHBE is a 109-bed general acute care facility located in the foothills of the Blue Ridge Mountains in the Upstate region of northwestern South Carolina. Founded in 1958, our community-based hospital is part of the state's largest integrated healthcare system - Palmetto Health.

Valley Health System

03/01/2007
Ridgewood, New Jersey
Number of Beds: 451
Number of Employees: 4100
In 2000, Valley redefined its vision to be The Health System of Choice. A review of our employee and patient satisfaction results for that year, however, indicated we were falling short of our goal.

Shands Rehab Hospital

02/02/2007
Gainesville, Florida
Number of Beds: 40
In 2004, Shands HealthCare engaged Studer Group to advance a culture of service and operational excellence and launched "BEST" Building Excellent Service Together" program throughout the system. BEST is a system wide, employee-focused program that supports the system's mission and vision and sets up a foundation for everything we do at Shands.

Bon Secours St. Francis Hospital

01/01/2007
Charleston, South Carolina
Number of Beds: 145
Number of Employees: 897

"Bricks, mortar and technology don't create a sustainable competitive advantage, people do," said Allen Carroll, Bon Secours St. Francis Hospital CEO.

Bon Secours St. Francis Hospital (BSSF) is known for quality and compassionate patient care and as the first Catholic hospital in the state of South Carolina and the only one in Charleston.

Valley West Community Hospital

12/01/2006
Sandwich, Illinois
Number of Beds: 25
Number of Employees: 196

Valley West Community Hospital has been a tremendous success story for KishHealth System. Just four years ago, the hospital was facing serious financial issues, inconsistent patient satisfaction results, and low employee morale. At that time, Valley West senior leadership was restructured along with a reorganization of the governance structure to enhance an integrated system approach to operating Valley West.

Carolinas HealthCare System-Mecklenburg

11/01/2006
Charlotte, North Carolina
Number of Beds: 4300
Number of Employees: 25300

Carolinas HealthCare System (CHS) is the third largest not-for-profit healthcare system in the United States. Headquartered in Charlotte, North Carolina, CHS owns, leases and manages hospitals, physician practices, specialty services and long-term care facilities in North and South Carolina. The System is comprised of over 4,300 beds and 25,300 employees.

In 2004, CHS identified customer service as a key business imperative. Senior Leadership determined that CHS would work to develop a culture of Service Excellence. CHS engaged the Studer Group as partners in this culture change. They began monthly coaching, Facility and Corporate teams were developed, a Leadership Development Institute was established, and the journey began.

Vanderbilt University Medical Center

10/01/2006
Nashville, Tennessee
Two years ago Vanderbilt University Medical Center launched Elevate, a medical center-wide effort to improve the environment for patients, physicians, employees, trainees and students. Vanderbilt was already nationally recognized for excellence in many areas. But Dr. Harry Jacobson, Vice Chancellor for Health Affairs had ambitious goals, including that Vanderbilt become one of the nation’s top 10 academic medical centers and a Fortune 100 employer – something that an academic medical center has never achieved.

Hardin Medical Center

09/01/2006
Savannah, Tennessee
Number of Beds: 58
Number of Employees: 336
Hardin Medical Center, in Savannah, Tennessee, was established in 1952. Over the last 54 years it has grown in capacity and in its commitment to the community. It is a 58 bed acute care hospital, accredited by the Joint Commission on Accreditation of Healthcare Organizations, with 24-hour emergency service.

Medical Center of Plano

08/01/2006
Plano, Texas
Number of Beds: 427
Number of Employees: 1380
On extremely rare occasions, positive forces converge upon the same location at a critical point in time. In the business world, it is these desired occurrences that have a tremendous impact on any facility. These actions result in attainment of levels of success not before realized or imagined. Whether planned or accidental, they propel organizations to enviable heights when compared with others in their particular industry.

Advocate Good Samaritan Hospital

07/01/2006
Downers Grove, Illinois
Number of Beds: 283
Two years ago, Advocate Good Samaritan Hospital was a good hospital.

The 340-bed facility located in Downers Grove, Illinois, was seated in the middle of one of the nation’s most competitive health care environments – DuPage County, suburban Chicago. Renown for their Level I Trauma Center, Level III Perinatal Services and highly acclaimed cardiac and cancer care programs, Good Samaritan Hospital was a leader in quality outcomes, employee satisfaction and financial performance. The hospital was also a leading performer in Advocate Health Care, the largest fully integrated health care delivery system in metropolitan Chicago and the state of Illinois, recognized as one of the top health care systems in the country.

Sharp Rees Stealy Urgent Care Centers

06/01/2006
San Diego, California
Number of Beds: 1867
Number of Employees: 12000
Nationally known for superior clinical practices and research, Sharp Rees-Stealy has been certified – an industry benchmark for quality of care and services – by the Accreditation Association for Ambulatory Health Care. Sharp Rees-Stealy has five Urgent Care Centers in San Diego County. Collectively, we care for more than 10,000 patients per month and register over 120,000 visits annually.

Temple University Hospital-Episcopal Campus

05/01/2006
Philadelphia, Pennsylvania
Number of Beds: 129
Number of Employees: 510
In the year 1999, the hospital experienced its ultimate challenge in the changing health care marketplace. Population declines in North Philadelphia were severe, with more than an 18% loss of population over 15 years. This resulted in a 6.5% decline in hospital volume over a two-year period in the mid- 1990’s. Faced with a significant loss of its patient base, soaring health care costs and with government under funding for the services, the hospital confronted the stark possibility of closing.

Shands at the University of Florida

04/01/2006
Gainesville, Florida
Number of Beds: 602
Number of Employees: 3245
Shands at the University of Florida is a 626-bed academic medical center providing highly specialized, complex medical care. Established in 1958 in Gainesville, Fla., Shands at UF is one of nine hospitals in the Shands HealthCare system, a private not-for-profit health system located in north central Florida.

Shands at UF has consistently scored in the 95-97 percentile in the last five quarters for “Likelihood to Recommend”.

Carolinas Medical Center - Randolph

03/01/2006
Charlotte, North Carolina
Number of Beds: 68
Number of Employees: 450
CMC Randolph’s inpatient programs operate at a combined 91% occupancy with 100,000 outpatient visits and 16,000 emergency visits per year. The 24/7 clinical, call center fields 120,000 inquiries per year. The top priority for CMC Randolph staff is providing excellent, compassionate service in an efficient manner to patients and their families.

Columbus Regional Hospital

02/01/2006
Columbus, Indiana
Number of Beds: 235
Number of Employees: 1116
Columbus Regional Hospital is a 225-bed regional hospital located in Columbus, Indiana, serving ten counties in southeastern Indiana. We are a not-for-profit, county-owned hospital delivering patient care through 35 medical specialties with 220 physicians on medical staff. Our patient satisfaction scores for 2005 were at an all-time high, recognizing the outstanding achievement by our employees, physicians, and volunteers to deliver the highest level of care and service.

Shands Starke

01/01/2006
Starke, Florida
Number of Beds: 25
Number of Employees: 218

At Shands Starke our commitment to quality begins with our people. After having the opportunity to attend presentations by Quint Studer and read his book, Hardwiring Excellence, our leaders began to be engaged. Then our Studer Coach, Page Sternung came to visit. She sparked a flame, encouraging and challenging us to be the BEST.

Clark Memorial Hospital

12/01/2005
Jeffersonville, Indiana
Number of Beds: 241
Number of Employees: 913

The management team came to a realization in 2000 that change was needed. No one looked like they were having fun; nobody would say hello to anyone; everyone was just going through the motions and leaving their hearts at the door. Team member turnover was at 20 percent. Change was needed. Having just come to realization that the hospital was not just saving lives, but more enhancing lives, the management team had to focus on reducing turnover and provide great patient care.

Monroe County Hospital

11/01/2005
Albia, Iowa
Number of Beds: 25
Number of Employees: 111

“We want to be different!” The Management Team at Monroe County Hospital in Albia,Iowa first uttered that phrase in 2000 at a strategic planning retreat. The hospital’s employee satisfaction was in the 48th percentile and turnover was 26%, patient satisfaction was in the 43rd percentile, and cash in the bank had dropped by 35%. “We want to be different” meant “we don’t want to be average anymore.”

Good Samaritan Hospital

10/01/2005
Baltimore, Maryland
Number of Beds: 244
Number of Employees: 1389
To reinforce our commitment to service excellence, a copy of the story of the Good Samaritan is framed in the main conference center (where the orientation takes place), along with posters show casing the hospital’s annual operating plan, its six core values and related behavior standards, and more than a dozen stories of Champion Good Samaritans - or employees that have gone "above and beyond" our code of standards to deliver ideal care to the community.

Homestead Hospital

09/01/2005
Homestead, Florida
Number of Beds: 116
Number of Employees: 471
Over time, and especially throughout the last decade, the culture of the hospital’s employees and medical staff has been one that values quality, clinical outcomes, and patient care. Investments in infrastructure and people helped the hospital become a fine, well respected organization. But with one of the state’s most rapidly growing communities spurring broadened health care needs and the advent of rising consumer expectations for service excellence in the hospital setting, the leadership at Homestead Hospital decided it needed a catalyst to move from being a good organization to a great one.

Sacred Heart Hospital

08/01/2005
Eau Claire, Wisconsin
Number of Beds: 194
Number of Employees: 701
Every health care organization aspires to make the leap from Good to Great, but once that success is achieved it may be short-lived or, worse, the achievement itself becomes the enemy as an institution rests on its laurels and stagnates. In true Franciscan fashion, the passion of the Sacred Heart Hospital leadership team is: "What is worth doing is worth doing well, to the best of our ability, not just once, but every day."

Sumner Regional Health Systems, Inc.

07/01/2005
Gallatin, Tennessee
Number of Beds: 165
Number of Employees: 775
While SRHS was not an organization suffering from any visible signs of low morale, and its financial state was good - in fact, above average - the senior staff had long been committed to the idea of becoming a "stand-out" organization.

Blue Ridge HealthCare

06/01/2005
Morganton, North Carolina
Number of Beds: 468
Number of Employees: 1253
Blue Ridge HealthCare (BRHC) was created in 1999 by the union of long-time competitors with conflicting cultures from historically rival communities in Morganton and Valdese, NC. At that point in the life of the new system, the cultural divide between employees based in Valdese and Morganton was as deep as the valleys criss crossing the surrounding foothills. Employee, physician and community buy-in to the idea of a unified healthcare system was at an unhealthy level.

Memorial Healthcare

05/01/2005
Owosso, Michigan
Number of Beds: 131
Number of Employees: 1875
While in pursuit of service and operational excellence, Memorial Healthcare in Owosso, Michigan has found crucial keys to success. They know that the real power behind growth is not markets, technology, competition or services. It’s one thing- the right people working on the right opportunities. With over 1,100 physicians and employees, this independent community hospital has engaged their workforce by forming service excellence teams, tackling the tough questions, developing their leaders, and communicating at all levels.

St. Anne Mercy Hospital

04/01/2005
Toledo, OH
Number of Beds: 142
Number of Employees: 465
Care You Can Believe In means excellent clinical care and service for patients and their families.

Mercy Health Partners has made believers out of its employees, physicians, patients and families - and now adds the Studer Group to its list of believers.

Mercy Hospital of Willard

04/01/2005
Willard, OH
Number of Beds: 25
Number of Employees: 153
Care You Can Believe In.

Mercy Health Partners has made believers out of its employees, physicians, patients and families - and now adds the Studer Group to its list of believers.

Centegra Health System

03/01/2005
McHenry County, IL
Number of Beds: 308
Everything was not quite so hot a few years ago. Under financial and growth pressures that were typical of the last two decades, Centegra Health System’s collection of community health care facilities merged and grew until it had become the largest healthcare provider in McHenry County, Illinois.

Wright Medical Center

02/01/2005
Clarion, IA
Number of Beds: 25
Number of Employees: 142
There is something to be said about the excitement one feels when getting a personal phone call from the guru of health care himself. That feeling soars to a whole different level when Quint Studer is then telling you that you have been selected to receive the Fire Starter Award courtesy of the Studer Group.

Rewind four years...to a time when the senior leaders at Wright Medical Center attended Quint’s "Taking You and Your Organization to the Next Level with Quint Studer (Nine Principles® to Service and Operational Excellence)" institute in Pensacola, there was excitement and an overwhelming feeling at the thought of changing the culture in our small, rural hospital.

Southern Regional Health System

01/01/2005
Riverdale, GA
Number of Beds: 410
Number of Employees: 2400
Since implementing the Studer Group’s blueprint for success, Southern Regional is reporting its highest patient satisfaction and quality of care scores. In addition, Southern Regional was recently named by the Atlanta Business Chronicle as one of its’ "A+ Employers", for the second year. "Our goal is to be the employer of choice and remain the health care provider of choice within the Southern Crescent.

All Saints Healthcare

12/01/2004
Racine, Wisconsin
Number of Beds: 253
Number of Employees: 3300
A partner of Studer Group since the beginning of 2002, All Saints Healthcare celebrates these results:

People: Employee Satisfaction is at the 92nd percentile with over 80% participation rate. All Saints Healthcare has been ranked one of the top ten employers in Southeastern Wisconsin since 2002. System turnover is less than 12% (having been at 16% three years ago).

Palmetto Health Baptist Easley

11/01/2004
Easley, South Carolina
Number of Beds: 79
Number of Employees: 481
Palmetto Health Baptist Easley (PHBE) is a 109-bed general acute care facility located in the foothills of the Blue Ridge Mountains in the Upstate region of northwestern South Carolina. Founded in 1958, our community-based hospital is part of the state's largest integrated healthcare system - Palmetto Health.

In 1996, through the leadership of our chief administrator, Roddey E. Gettys, III, we transitioned from a traditional healthcare organizational structure to self-directed management teams.

Baptist Health System

10/01/2004
San Antonio, Texas
Number of Beds: 1116
Number of Employees: 3905
This five-hospital system was selected because of significant strides it has made in improving patient satisfaction, employee satisfaction and market share in the past 20 months. Among the achievements noted as reasons for selecting BHS as the October Fire Starter are: inpatient satisfaction rating at the 90th percentile, outpatient satisfaction rating at the 82nd percentile, and emergency department patient satisfaction at the 99th percentile - all higher than the Vanguard Health Systems’ ratings and the national ratings.

Provena Health

09/01/2004
Illinois Catholic Health System
Number of Beds: 1332
We were a system that operated in silos with relatively high turnover, lack of employee pride, minimal communication, bleak financials, and very low patient satisfaction. With these barriers it is apparent why we were struggling to live our mission (Provena Health, a Catholic health system, builds communities of healing and hope by compassionately responding to human need in the spirit of Jesus Christ), our vision (Provena Health providers are known for clinical and service excellence, and are the preferred provider of choice based on responsiveness to community needs, quality, value, and innovation) and our values (Respect, Integrity, Stewardship, Excellence).

Memorial Healthcare System

08/01/2004
Hollywood, FL
Number of Beds: 1170
Number of Employees: 9800
With dynamic leadership, clear vision and a vibrant and positive working environment, Memorial Healthcare System continues to meet challenges and build on its strength as a healthcare leader.

St. Elizabeth Community Hospital

07/01/2004
Red Bluff, CA
Number of Beds: 64
Number of Employees: 294
Serving many growing rural communities in Northern California for nearly 100 years, the outstanding staff at St. Elizabeth Community Hospital has been dedicated to providing the best care possible, with the efforts of everyone in all areas of the hospital. With new focus employee satisfaction increased, patient satisfaction increased and physician satisfaction scores were addressed and showed impressive improvements.

Redding Medical Center Team

06/01/2004
Redding, CA
Number of Beds: 250
Number of Employees: 1425
Redding Medical Center began its journey towards excellence as part of Tenet Healthcare System’s Target 100 initiative in July of 2001. The facility embraced the tools of the Studer Group. These aids helped the hospital create a results-oriented culture. The hospital’s overarching goal was to be the hospital of choice for employees, patients and physicians in far Northern California.

St. Mary’s Medical Center

05/01/2004
Huntington, West Virginia
Number of Beds: 369
Number of Employees: 1835
St. Mary’s view this designation as an acknowledgement of our determination to make a true cultural change in our organization. While special thanks goes to Sr. Diane Bushee, S.A.C., St. Mary’s Vice President of Mission Integration, for her unwavering commitment to building service excellence at St. Mary’s, we dedicate this Fire Starter Award to each and every employee, physician and volunteer who has joined us on this journey.

The Pekin Hospital Team

04/01/2004
Pekin, Illinois
Number of Beds: 107
Number of Employees: 466
Over the past year, Pekin has achieved results. As all great success stories go, it all started with a commitment at the top. Pekin’s Board of Directors and CEO, Doug Wilson, made a commitment in 2002 to focus on customer service and quality. That commitment paid off and has had some very impressive results. Press Ganey patient satisfaction had soared, employee opinion survey results have a very high baseline to start form, and a physician CME on communication and customer service has been outstanding.

The Team of Frye Regional Medical Center

03/01/2004
Hickory, North Carolina
Number of Beds: 355
Frye Regional Medical Center in Hickory, North Carolina, earned the highest patient satisfaction scores in 2003 out of 117 hospitals in Tenet, HealthCare, the second largest healthcare organization in America. This solidified Frye as a Five Star hospital, one of only three in Tenet and a national leader in the area of patient satisfaction.

"This is a tremendous honor for our dedicated staff and shows our commitment to patient satisfaction," said Frye CEO Dennis Phillips. "We do not just talk about patient satisfaction at Frye, we live it every day."