United Hospital District in Blue Earth, MN is the Fire Starter of the Month for September.
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Q: Is there a benchmark for emergency department callbacks?
In the past, hospitals have used a variety of mechanisms to measure patient satisfaction. That is about to change. The reason? HCAHPS scores. This standardized patient survey tool is the only one that a) provides a true “apples to apples” comparison, b) overtly connects to clinical outcomes, and c) shares its results with the public.
Studer Group Talk Radio Topics and Quint's Guests
HCAHPS - The Patient Voice in Quality with Karen Cook, RN
A Meeting of the CEOs – Quint Studer, CEO of Studer Group, interviews three hospital CEOs; Pat Jordan of Newton-Wellesley, Rulon Stacey of Poudre Valley Health Systems, and Roddey Gettys from Baptist Easley about their journeys and how they increased profitability, patient satisfaction and physician engagement.
Excellence in the ER with Stephanie Baker, RN, MBA, CEN
Making Workforce Positivity Pay Off with Liz Jazwiec, RN and Author
Improving Service and Quality in Healthcare with Bob Murphy, RN, Esq, FACHE
Inspired Nurse with Rich Bluni, RN and Author
Engaged Physician with Stephen Beeson, MD and Author