Ask the Expert

Q: Is there a benchmark for emergency department callbacks?

Interactive Blog

In the past, hospitals have used a variety of mechanisms to measure patient satisfaction. That is about to change. The reason? HCAHPS scores. This standardized patient survey tool is the only one that a) provides a true “apples to apples” comparison, b) overtly connects to clinical outcomes, and c) shares its results with the public.

Studer Group Talk Radio

Studer Group Talk Radio Topics and Quint's Guests

HCAHPS - The Patient Voice in Quality with Karen Cook, RN

A Meeting of the CEOs – Quint Studer, CEO of Studer Group, interviews three hospital CEOs; Pat Jordan of Newton-Wellesley, Rulon Stacey of Poudre Valley Health Systems, and Roddey Gettys from Baptist Easley about their journeys and how they increased profitability, patient satisfaction and physician engagement.

Excellence in the ER with Stephanie Baker, RN, MBA, CEN

Making Workforce Positivity Pay Off with Liz Jazwiec, RN and Author

Improving Service and Quality in Healthcare with Bob Murphy, RN, Esq, FACHE

Inspired Nurse with Rich Bluni, RN and Author